Thank you for shopping with Helping Hands Jewelry.

15-Day Return & Exchange Policy

We offer a 15-day return and exchange policy from the date of delivery for eligible products.

To be eligible, the item must:

• Be unused and unworn.

• Be returned in its original packaging with all tags intact.

• Include proof of purchase.

• Be accompanied by a clear unboxing video (mandatory for all claims).

Personalized & Engraved Products

Personalized and engraved jewelry is custom-made and cannot be returned or exchanged, except if:

• The product is damaged or defective.

• You receive the wrong item.

• The product has missing parts.

Eligible Return & Exchange Reasons

Returns or exchanges are accepted if:

• The product arrives damaged (must be reported within 7 days of delivery).

• The product has missing parts.

• You receive an incorrect item.

Return & Exchange Charges

We’re happy to offer FREE Express Shipping on all orders to make your shopping experience as convenient as possible.

If you need to return or exchange an eligible item, the following charges apply:

• Returns: A ₹100 restocking fee applies to approved returns.

• Return & Exchange Processing: A ₹300 processing fee applies per approved request.

• Return Shipping: Customers are responsible for arranging and covering the cost of shipping the item back to our return facility.

These charges help us cover inspection, quality checks, repackaging, and processing so we can continue offering fast shipping, quality service, and carefully inspected jewelry with every order.

How to Request a Return or Exchange

To request a return or exchange, please contact our support team with the following:

• Your order number.

• A clear unboxing video.

• Photos of the product (if applicable).

You can reach us through:

• Email: https://helpinghands.jewelry/

• Instagram: https://www.instagram.com/helping_hands.jewelry/

Once your request is reviewed and approved, we'll provide detailed return instructions. Returns sent without prior approval will not be accepted.

Store Credit

After the returned item is received and approved, your refund will be issued as store credit within 7 working days.

• Store credit has no expiry date.

• It can be used on any future purchase from our website.

6-Month Warranty

All Helping Hands Jewelry comes with a 6-month warranty covering manufacturing defects.

This warranty does not cover:

• Normal wear and tear.

• Scratches, dents, or accidental damage.

• Damage caused by misuse, improper care, water, perfumes, chemicals, or modifications.

• Natural fading of gold or silver plating due to regular use.

Important Notes

• Personalized products are non-returnable unless damaged, defective, or incorrectly supplied.

• Requests made outside the applicable return period may not be accepted.

• Delivery delays caused by courier partners, weather, or public holidays are beyond our control.

• We reserve the right to refuse any claim that does not meet the above conditions.